Accessibility statement Accessibility of these web pages pursuant to Section 12 BGG (German Act on Equal Opportunities for Persons with Disabilities) | Contact options

DAkkS makes every effort to ensure the accessibility of its website in accordance with the provisions of the national legislation implementing Directive (EU) 2016/2102 of the European Parliament and of the Council. This accessibility statement (revised 7 April 2021) applies to the version of this website currently available on the Internet (, which was published on 4 May 2021. The website can be considered accessible with minimal restrictions.

Which areas are not accessible?

  • The structuring of some articles with headings and lists is not always coherent and this has a negative impact on navigation and the understanding of this content.
  • Alternative names of navigation elements, for example links to other web pages, differ in a number of cases from the visible names and could make voice control more difficult.
  • Downloadable documents are non-accessible. DAkkS is working to make accessible versions of these files available.

Feedback on accessibility

Have you noticed any shortcomings with regard to the accessibility of content on this website? Then please feel free to contact us in writing, by phone or using our contact form:

Deutsche Akkreditierungsstelle (DAkkS) GmbH
Corporate Communications staff unit

Spittelmarkt 10 10117
Berlin Phone: +49 (0) 30 670591-954



The Federal Government Commissioner for Matters relating to Persons with Disabilities provides an Arbitration Service pursuant to Section 16 BGG. The remit of the Arbitration Service is to resolve conflicts between people with disabilities and public bodies of the federal government.

You can engage the services of the Arbitration Service if you are not satisfied with the answers received from the contact options provided above. The objective is to find a mutual and extrajudicial solution to any problems with the help of the Arbitration Service.

The arbitration procedure is free of charge, and nor will you require legal counsel. You can find all information about the arbitration procedure on the website of the Arbitration Service. You can reach the Arbitration Service at the following address: Arbitration Service in accordance with the German Act on Equal Opportunities for Persons with Disabilities at the Federal Government Commissioner for Matters relating to Persons with Disabilities

Mauerstraße 53
10117 Berlin

Phone: +49 (0) 30 18527-2805
Fax: +49 (0) 30 18 527-2901

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